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Cloud9 Admin & Troubleshooting

  1. Symphony Help Center
  2. Admin Resources
  3. Cloud9 Admin & Troubleshooting
  • Cloud9 Request Portal
  • Create/Edit/Deactivate Cloud9 users accounts
  • Add a Cloud9 user from group B to group A
  • Add or edit connections on a user's Cloud9 24-Button Board
  • Cloud9 24-Button Board not turning on due to Logitech LampArray
  • Cloud9 Admin Portal role permissions
  • Cloud9 APIs and API rate limits
  • Cloud9 blank login screen
  • Cloud9 network requirements
  • Cloud9 PC requirements
  • Configure a mono headset to play on both sides
  • Configure and assign Cloud9 Cloud Dial Tone extensions to users
  • Conflict between MSI and EXE installs (and alternate deployment strategies)
  • Contact the Support Team for Cloud9 issues
  • Create a custom role and assign it to groups or specifics users
  • Create a new connection in the Cloud9 Admin Portal
  • Create and assign an Intercom connection to a user
  • Deactivate and delete Cloud9 user accounts permanently
  • Disable the USB selective suspend feature on a PC
  • Download call recordings
  • Enable Multi-Factor Authentication (MFA)
  • Find out the date and time of a call recording file
  • Generate a new API key for Cloud9
  • Hardware and account application links for APAC client
  • How to troubleshoot VDI audio issue
  • How to use Microsoft Teams and Cloud9 audio devices simultaneously
  • Install Cloud9 via *.exe file
  • Manage button layouts for users
  • Manage contacts - add and edit contacts
  • Manage users via templates
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